Our contract

After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an email acknowledging receipt of your order (Order Acknowledgement). We will then send a further email when your products have been dispatched.

Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you an email confirming your products have been dispatched. This will contain details of how your products will be delivered to you. Alternatively, we may decline all or part of your order for any reason, in which case our Order Confirmation email will tell you so.

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to use another payment method.

Payment Methods
On the order you must provide us with your exact billing address and landline telephone number - the address and phone number your credit card bank has on file for you. Your order will only be processed once authorisation of your credit card has been received. Incorrect information will cause a delay in processing your order. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 10 days.

Accessories
All accessories supplied with a product are subject to upgrade or change at the manufacturer’s discretion. We will supply the product(s) as supplied to us by the manufacturer. Accessories include Memory Cards/Sticks, brackets, cables/connectors and TV Stands/Cabinets. This list is not exhaustive.

Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges
All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland(BT), Isle of Man(IM), Scottish Highlands and Orkney Isles(PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles(HS, ZE) will incur additional charges and may also experience delivery delays. AM/PM and Saturday deliveries are optional and will also incur additional charges. These can be obtained upon application.

Delivery Times
Delivery of Home Entertainment products (stock items) will normally be made within 3-5 working days from clearance of payment. Major domestic appliances are normally delivered direct from the Manufacturers and may take up to 5-7 working days from clearance of payment. We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Receipt of Goods
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.

Damage in transit
If goods arrive in a damaged condition you must notify us within 48 hours from delivery.

Shortages
It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 48 hours from delivery.

Incorrect Goods
It is your responsibility to notify us of any in-correct goods supplied within 48 hours from delivery.

Product Guarantees
General
All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, etc.), cosmetic damage and tuning of channels are not covered. THE FULL COST OF THE SERVICE CALL WILL BE CHARGED TO YOUR CREDIT CARD ACCOUNT IF CONTRACTED ENGINEERS FIND NO MECHANICAL OR ELECTRICAL FAULT WITH YOUR PRODUCT. This does not affect any statutory rights that you may have.

Product Guarantees
TFT LCD Monitors and Televisions
The screen on TFT displays is made up of thousands of tiny pixels. A 15" flat-screen with a resolution of 1024 x 768 for example has 786423 pixels. Each pixel comprises three sub-pixels (red, green and blue) so on the 15" above, there are almost 2.4 million dots in total. Behind each pixel is a transistor. When a transistor fails it manifests itself as a bright, dark or coloured dot on the screen that stands out from the rest. Today’s production techniques unfortunately cannot guarantee an absolutely fault-free screen display and buyers should be aware of the possibility of imperfections (in the form of a few isolated constantly lit or unlit pixels) before choosing to purchase a TFT monitor or television. Due to this, there is indeed a commonly accepted 'tolerance level' by which TFTs may display such imperfections (or stuck pixels) without being classified as faulty. As such, we can only take back displays as faulty for refund/repair IF the number of stuck pixels exceeds the manufacturer's guidelines. The number required for the monitor or television to be classed as faulty does vary between manufacturers. Please check with the relevant manufacturer as to their ‘tolerance level’

Cancellation of Orders:

Returns Policy
Non-faulty Returns
You are entitled to cancel this contract within 7 days from delivery of the goods for a full credit or refund less any applicable delivery charges. The goods must be unused and ‘as new’ in their original box and packaging including all manuals and accessories. You must notify us within 7 days from date of delivery and we will issue you with a Returns Authorisation Number and instructions on how to return the goods from the original delivery address within 14 days at your cost. Goods received back ‘as new’ but incomplete with missing components and accessories – the cost of the accessories will be charged to your credit card. Any goods not returned in an ‘as new’ condition will either be returned back to you at your cost, or may be subject to a charge, which will be deducted from your refund

Packaging
The purchaser is responsible for ensuring that returns are adequately packaged to avoid damage during transportation.
Damaged products cannot be accepted for change over or return for refund.
• The product must be correctly packaged in its original packaging. Failing that, adequate alternative packaging must be used.
• The product must be firmly held in the correct orientation; see arrows on packaging (Flat TV above 26” must be transported vertical – otherwise the screen may crack under its own weight)
• The product must not be loose in its box, because damage can be caused as it rubs against packing, components or accessories.
• Components and accessories must not be loose in the box and must not press on each other or the main product, since movement / impact / pressure can cause damage.
• There must be nothing rubbing on, and no pressure on, glass screens; particularly from stands, plugs or other accessories with sharp edges.

Faulty Products upon delivery.
If your product is faulty upon delivery, please contact us on 0208 325 5055 within 7 days from the date of delivery. You will then be offered an exchange, full refund or repair, whichever you prefer. If you require a refund or an exchange, we will then arrange to collect the product from your home at our cost. If your product is found not to be faulty then your refund will be deducted the cost of collection / delivery. If the condition of the product is not ‘as new’ or there are missing accessories then we reserve the right to impose a charge to cover costs. Missing accessories will also be charged to you.

Faulty Products after 7 days from date of delivery.
If your product develops a fault after 7 days from date of delivery, please contact us on 0208 325 5055

Disclaimer and Limitation of Liability as to Products Sold
All products offered on the Excellent Electrics Ltd website are guaranteed for 1 year from the date of the invoice. Except as expressly stated herein, Excellent Electrics Ltd makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Excellent Electrics Ltd website, including but not limited to, merchantability and fitness for a particular purpose.

Disclaimer and Limitation of Liability as to the Excellent Electrics Ltd Website
The Excellent Electrics Ltd website and the materials therein are provided "as is". Excellent Electrics Ltd makes no representations or warranties, either express or implied, of any kind with respect to the Excellent Electrics Ltd website, their operations, contents, information, or materials. Excellent Electrics Ltd expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Excellent Electrics Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Excellent Electrics Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Excellent Electrics Ltd shall immediately issue a credit to your credit card account in the amount of the charge.